Keyword
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A Customer Support Technician is required to work in our Freelite department. The successful candidate will be expected to liaise with Technical services in investigation of Freelite complaints, sample evaluations, reviewing and troubleshooting customer evaluation data – reporting all findings in a clear and concise manner. The role will also included running both internal and external distributor training courses. Additionally the candidate will be responsible for running of historical stock control systems, setting of long term stability test points, running QC tests, record keeping for results and logging of failures. Assistance with long term projects within Customer support team will be also required.
Essential skills required are:
Desirable skills required are:
A new position has been created working within our Quality Assurance team. The successful applicant will be involved with all aspects of our internal Quality system. This includes management of corrective and preventive action projects across various production areas and involvement with improvement projects. Another significant area of responsibility is the maintenance of our internal electronic systems for information management, document control and document archiving. You will also be involved with auditing the quality system throughout the entire company and there is the opportunity to be involved with auditing some of our key suppliers. Communicating with all areas of the company will also be required.
The successful candidate will be involved in the administration of customers export orders, which will include processing and checking orders, invoicing and the inputting of customs declarations. The role will also involve completing export documentation, dealing with customers via the telephone and e-mail, general office duties and dealing with couriers/freight agents.
